Sparkling Hill Resort & Spa

Spas & Wellness, Resorts & Wilderness Lodges, Accessibility

888 Sparkling Place, Vernon, British Columbia, V1H 2K7

Amenities

Pet-friendly

Check pet-friendly specifics directly with the provider, regarding your requirements.

Sparkling Hill Resort & Spa Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking

Designated accessible parking near an accessible entrance that is specifically marked

Shuttle Service

Shuttle service equipped with a lift or roll-in access

Entrance

Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
Entry route has a door that is at minimum 815 mm wide
One or more entry points are automated

Lobby Or Reception Area

Lowered counter at the reception or ticket desk

Restroom In Public Area

Adult change table and lift
Designated gender-neutral/family restroom that can also accommodate a support person
Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door

Food Services

Accessible path of travel and accessible style tables/booths

Elevator

Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)

Accessible Guest Rooms

Rooms for guests using mobility devices
Accessible route to accessible rooms
Entry door is a minimum 815 mm wide
Lever type handle on entrance door
Easy pull or push door (max 22 newtons or 2.24 kilograms-force)
Lowered bed height (550-600 mm)
Space between furniture is a minimum of 900 mm
Space on both sides of bed for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)

Accessible Guest Room Bathroom

Door is a minimum 815 mm wide
Fixed maximum hot water temperature
Roll-under sink minimum roll under height 684 mm
Lever style faucet controls
No threshold roll-in shower
Shower chair with backrest (fixed or portable) within reach of controls
Fixed grab bars in shower
Handheld showerhead with lever controls
Bathtub with grab bars
Bath bench or chair with backrest
Raised toilet - 430-480 mm above floor with grab bars
Grab bars at toilet

Activities & Transportation

Key activities are accessible to guests using mobility devices
Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
Pathways are hard packed surfaces with a maximum slope 5%
Transportation (e.g. sightseeing bus, train, ferry, aircraft) equipped with a lift or roll in

Vision

Overall Space

Audible alarm and/or public service system
Multiple lighting sources to improve visibility
Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
Staff are available to accompany guests through the venue as a guide, and to describe the sights

Hearing

Overall Space

Accommodation has closed captioning on TVs/video boards
Staff are trained to use alternative communication tools such as Apps or text messaging

Cognitive & Sensory Friendly

Overall Space

Neutral or muted colours that are calming and subdued
Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
Minimal visual clutter and obstacles
Nonslip floor surfaces with minimal reflection
Steps and slope changes are clearly marked and lit, and have handrails
Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
Background noise is minimal, and alarms or auditory cues are on a low frequency
Fragrance-free areas
Designated quiet spaces with comfortable seating for individuals feeling anxious or confused
Staff are available to accompany guests through the venue as a guide, and to describe the sights

Signs & Navigation

Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
Signs are clear and concise, in large, plain font with good contrast between text and background
Signs are well lit
Signs have minimal glare or reflection

Restroom In Public Area

Adult change table and lift
Entrance and exit are clearly identified on doors (including stalls and back of the main door)
Designated gender-neutral/family restroom that can also accommodate a support person

Food Services

Menus use large, plain fonts and simple descriptions, with minimal visual stimuli

General

Emergency Plan

Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
System in place for guests to contact a staff member for help if required
Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements

Service Dogs

Staff have been trained on guide and service dog policies
Business has a dog relief area on site

High Speed Internet Service

Business has high-speed internet service available for video application use

Sparkling Hill is renowned as a leading destination spa resort for wellness travel in North America where guests can maintain, improve or kick-start a healthy lifestyle and increase their overall sense of well-being. Offering a range of wellness amenities and services unprecedented in North America, Sparkling Hill Resort provides guests with a healing retreat from their normal environment and a mental break from the stresses of daily life. With a stunning location, resort inclusions, farm to table dining philosophy and holistic spa treatments, Sparkling Hill strives to educate guests on enhancing their personal journey to whole body wellness. Sparkling Hill Resort invites guests to immerse themselves in the healing power of water at our 40,000 sq. ft. KurSpa one of the largest spas in North America.