Sheraton Vancouver Airport Hotel Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Parking
- Designated accessible parking near an accessible entrance that is specifically marked
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- One or more entry points are automated
- Lowered counter at the reception or ticket desk
- Designated gender-neutral/family restroom that can also accommodate a support person
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Accessible path of travel and accessible style tables/booths
- Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Rooms for guests using mobility devices
- Accessible route to accessible rooms
- Entry door is a minimum 815 mm wide
- Lowered "spyhole" in door
- Lever type handle on entrance door
- Lowered room controls (light switches, temperature controls)
- Space between furniture is a minimum of 900 mm
- Space on both sides of bed for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
- Additional guest rooms have visually or hard of hearing features
- Door is a minimum 815 mm wide
- Fixed maximum hot water temperature
- Roll-under sink minimum roll under height 684 mm
- Insulated pipes under sink vanity, where these pipes are exposed
- Lever style faucet controls
- Lowered mirror at sink vanity
- No threshold roll-in shower
- Shower chair with backrest (fixed or portable) within reach of controls
- Fixed grab bars in shower
- Handheld showerhead with lever controls
- Bathtub with grab bars
- Bath bench or chair with backrest
- Raised toilet - 430-480 mm above floor with grab bars
- Grab bars at toilet
Vision
Overall Space
- Braille/large print signage for all publicly accessible areas
- Braille/large print restaurant menus, brochures and documents available
- Multiple lighting sources to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons
Hearing
Overall Space
- Accommodation has closed captioning on TVs/video boards
- Business has a visual warning (alarm) system
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
Overall Space
- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
- Minimal visual clutter and obstacles
- Nonslip floor surfaces with minimal reflection
- Steps and slope changes are clearly marked and lit, and have handrails
- Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
- Background noise is minimal, and alarms or auditory cues are on a low frequency
- Fragrance-free areas
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
- Entrance and exit are clearly identified on doors (including stalls and back of the main door)
- Designated gender-neutral/family restroom that can also accommodate a support person
- Menus use large, plain fonts and simple descriptions, with minimal visual stimuli
General
Supporting Programs
- Business accepts Access2Card (www.access2card.ca) or permits a support person to accompany the customer at no cost or at a discount
- System in place for guests to contact a staff member for help if required
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
- Staff have been trained on guide and service dog policies
- Business has a dog relief area on site
- Business has high-speed internet service available for video application use
Additional Information
The Sheraton Vancouver Airport Hotel is always flexible to accept any and all forms of accessibility requests and accommodations.
Work, play or relax at Sheraton Vancouver Airport Hotel. Located near Vancouver International Airport (YVR) in Richmond, British Columbia, Canada, our modern and stylish hotel and conference centre is within walking distance to the business district and Richmond Centre Mall. Stay in our well-appointed rooms and suites with complimentary Wi-Fi, Sheraton Signature Beds, luxury bath amenities and balconies. Plan a meeting or social event in our 40,000-square-foot conference centre, including our elegant 10,000-square-foot Britannia Ballroom with 19-foot ceilings. Dine on regional cuisine at Harold’s Bistro & Bar, or our full-service Starbucks®. Venture out to our lush or relax in the whirlpool or on our sun deck. Downtown Vancouver attractions are just 12 km away. Discover the best of Richmond at our hotel near YVR.
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