Vancouver Marriott Pinnacle Downtown Hotel Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Entrance- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
Restroom In Public Area- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services- Accessible path of travel and accessible style tables/booths
Accessible Guest Rooms- Rooms for guests using mobility devices
- Lowered "spyhole" in door
- Lever type handle on entrance door
Accessible Guest Room Bathroom- Shower chair with backrest (fixed or portable) within reach of controls
- Bathtub with grab bars
Vision
Overall Space- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
Overall Space- Accommodation has closed captioning on TVs/video boards
- Staff available on request that can communicate using American Sign Language
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
Overall Space- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Minimal visual clutter and obstacles
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Signs & Navigation- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
Restroom In Public Area- Entrance and exit are clearly identified on doors (including stalls and back of the main door)
Food Services- Menus use large, plain fonts and simple descriptions, with minimal visual stimuli
General
Emergency Plan- Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
- System in place for guests to contact a staff member for help if required
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs- Staff have been trained on guide and service dog policies
High Speed Internet Service- Business has high-speed internet service available for video application use
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