the DOUGLAS, Autograph Collection

Hotels, Accessibility

45 Smithe Street, Vancouver, British Columbia, V6B 0R3

Amenities

Pet-friendly

Check pet-friendly specifics directly with the provider, regarding your requirements.

the DOUGLAS, Autograph Collection Accessibility

This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.

Mobility

Parking

Designated accessible parking near an accessible entrance that is specifically marked
Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp

Entrance

Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
Entry route has a door that is at minimum 815 mm wide
One or more entry points are automated

Restroom In Public Area

Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door

Food Services

Accessible path of travel and accessible style tables/booths

Elevator

Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)

Accessible Guest Rooms

Rooms for guests using mobility devices
Accessible route to accessible rooms
Entry door is a minimum 815 mm wide
Lowered "spyhole" in door
Lever type handle on entrance door
Easy pull or push door (max 22 newtons or 2.24 kilograms-force)
Lowered room controls (light switches, temperature controls)
Lowered bed height (550-600 mm)

Accessible Guest Room Bathroom

Door is a minimum 815 mm wide
Roll-under sink minimum roll under height 684 mm
Insulated pipes under sink vanity, where these pipes are exposed
Lever style faucet controls
Lowered mirror at sink vanity
No threshold roll-in shower
Shower chair with backrest (fixed or portable) within reach of controls
Fixed grab bars in shower
Handheld showerhead with lever controls
Bathtub with grab bars
Bath bench or chair with backrest
Raised toilet - 430-480 mm above floor with grab bars
Grab bars at toilet

Vision

Overall Space

Braille/large print signage for all publicly accessible areas
Audible alarm and/or public service system
Multiple lighting sources to improve visibility
Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
Staff are available to accompany guests through the venue as a guide, and to describe the sights
Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons

Hearing

Overall Space

Business has a visual warning (alarm) system
Staff are trained to use alternative communication tools such as Apps or text messaging

Cognitive & Sensory Friendly

Overall Space

Neutral or muted colours that are calming and subdued
Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
Minimal visual clutter and obstacles
Nonslip floor surfaces with minimal reflection
Steps and slope changes are clearly marked and lit, and have handrails
Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
Staff are available to accompany guests through the venue as a guide, and to describe the sights

Signs & Navigation

Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
Signs are clear and concise, in large, plain font with good contrast between text and background
Signs are well lit
Signs have minimal glare or reflection

Restroom In Public Area

Entrance and exit are clearly identified on doors (including stalls and back of the main door)

General

Emergency Plan

Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements

Service Dogs

Staff have been trained on guide and service dog policies

High Speed Internet Service

Business has high-speed internet service available for video application use

Additional Information

Talk to text available from guest room to front desk. Room service trays can be raised or lowered to accommodate a guest in a a wheelchair.

Learn More

Experience the DOUGLAS, Autograph Collection, an elegant hotel in downtown Vancouver, Canada paying homage to the original Douglas firs that laid the foundation for our city’s thriving economy. Masterfully reconnecting people and place, while seamlessly introducing nature into a chic urban environment, our downtown Vancouver boutique hotel delights with thoughtful interiors designed by acclaimed Celano Design Studio in a brilliant setting. The DOUGLAS, Autograph Collection has been built to LEED Gold standards and is an impressive blend of form and function.