Kwa'lilas Hotel Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
- Designated accessible parking near an accessible entrance that is specifically marked
- Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- One or more entry points are automated
- Designated gender-neutral/family restroom that can also accommodate a support person
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
- Accessible path of travel and accessible style tables/booths
- Rooms for guests using mobility devices
- Accessible route to accessible rooms
- Entry door is a minimum 815 mm wide
- Lever type handle on entrance door
- Easy pull or push door (max 22 newtons or 2.24 kilograms-force)
- Door is a minimum 815 mm wide
- Fixed maximum hot water temperature
- Insulated pipes under sink vanity, where these pipes are exposed
- Lever style faucet controls
- Lowered mirror at sink vanity
- Fixed grab bars in shower
- Bathtub with grab bars
- Bath bench or chair with backrest
- Grab bars at toilet
- Key activities are accessible to guests using mobility devices
- Pathways are hard packed surfaces with a maximum slope 5%
Vision
- Multiple lighting sources to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Hearing
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
- Minimal visual clutter and obstacles
- Steps and slope changes are clearly marked and lit, and have handrails
- Background noise is minimal, and alarms or auditory cues are on a low frequency
- Fragrance-free areas
- Designated quiet spaces with comfortable seating for individuals feeling anxious or confused
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Signs are well lit
- Entrance and exit are clearly identified on doors (including stalls and back of the main door)
- Designated gender-neutral/family restroom that can also accommodate a support person
- Menus use large, plain fonts and simple descriptions, with minimal visual stimuli
General
- System in place for guests to contact a staff member for help if required
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
- Staff have been trained on guide and service dog policies
- Business has high-speed internet service available for video application use
The Kwalilas Hotel (meaning a place to sleep) is a premier indigenous-owned 4-star destination hotel located on North Vancouver Island. Our 85 guest rooms combine modern, chic design with local artistic expressions for a unique and comfortable stay. You will find many expressions of our culture throughout the Kwalilas Hotel, including masks and designs by local indigenous artists. Hotel guests can also enjoy an amazing selection of drinks and indigenous-inspired cuisine at Nax’id Pub. We feature the newest, most comprehensive meeting and conference facilities on Vancouver Island North, featuring a total of over 4,255 square feet of meeting and event rooms including a large ballroom with an over-height ceiling plus four additional meeting rooms that can accommodate anything from small, intimate gatherings to large events in Port Hardy, BC.
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